Consumer complaints advice

TACC provides an array of services and products to members. We offer our members advice on all aspects of running a business professionally. We also offer consumers advice and support regarding their rights and entitlements. Please find more detailed information on the complaint process below.

Poor communication is the main cause of consumer complaints being escalated to a point where the consumer loses faith with the supplier of services and looks for external advice. Too often consumers seek advice from family, friends and other trades persons which, while given with good intention, usually exacerbates the issue rather than resolving it.

If you have a complaint about a service, repair or vehicle purchase from a business in the automotive industry, TACC member or not, we can assist you with:

  • Advice on managing your complaint
  • Provide technical information to understand the issue
  • Conciliation between the parties
  • Reference the appropriate legislation
  • Direct you to appropriate legal remedies

Your enquiry will be confidential unless you authorise us to speak to the other party.

It is important you understand that TACC is the industry association representing the interests of the retail automotive industry. We are not a government department and membership of TACC is voluntary.

It is in TACC's interest to provide consumers with unbiased advice to uphold the good name of the automotive industry and assist consumers manage their complaints for the best outcome.

It is also important to understand that the advice TACC provides will be based on the information you provide us and that the other party may have a different view of events. Accurate advice requires input from both parties.

If you need help with a complaint

Contact TACC 

P: 6278 1611
E: enquiries@tacc.com.au

Note: TACC will assist consumers manage their complaint but TACC does not offer legal advice. Advice provided by TACC is not enforceable on either the business concerned or the consumer.